Shipping
Orders are usually shipped by insured mail with Deutsche Post/ DHL, Hermes or UPS. I do our best to ship all orders in a timely manner, usually ship within 3-5 business days depending on demand. Once the item is on its way, you will receive an email.
In the event that a package is returned to us due to error on the customer's end (e.g. wrong shipping address), the fees for sending back the original package will be the responsibility of the customer.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes their country might require. I am not responsible for delays due to customs.
Estimated shipping time
Germany ca 2-4 business days
EU ca 3-14 days
Returns & Exchanges
German law requires sellers to give the buyer a chance to revoke their purchase. In this case, please send me an email to sylviaeder52@gmail.com as soon as you decide to send the item back. The item is to be sent back only to the following adress:
Sylvia Eder, Im Fleschengarten1, 53925 Kall, Germany
Should your artwork arrive damaged, please contact me immediately at sylviaeder52@gmail.com including photos and I promise to find a solution.
The revocation period is fourteen days from the date on which you or a third party designated by you and who is not the carrier have or has taken the goods in possession.
The revocation period shall be deemed complied with if you dispatch the notice on the exercise of the right of revocation before expiration of the revocation period.
Consequences of Revocation
Should you revoke this contract, I shall repay to you all payments which I have received from you, excluding the cost of delivery, such repayment to be made without delay and no later than fourteen days from the date on which I received the notice on the revocation of the contract. For such repayment I will use the same means of payment which you used for the original transaction, unless agreed to the contrary between us; you shall not be charged with any fees whatsoever in respect of such repayment. Please make use of the following form:
Hereby I/we (*) revoke the contract concluded by me/us (*) regarding the purchase of the following goods (*)/ the rendering of the following service (*)
Ordered on (*)/received on (*) the following date:
Name of the consumer
Address of the consumer
Signature of the consumer (only in case of notice on paper)
Date
(*) Delete as appropriate.